Product Promotion Errors and Issues

Product Promotion Errors and Issues

 In This Article

• 1. My product promotion isn’t showing in the Vipon Community Deals. Why?
• 2. I can’t send vouchers to shoppers?
• 3. The Shopper says my code isn’t working. What do I do?
• 4. My codes were wrong. How can I email the shoppers?
• 5. The wrong picture for my product is showing. Why?
• 6. How do I report a shopper who is breaking the rules?

1. My product isn’t showing in the Vipon Deals Community. Why?

If your Promotions listing is not showing up with a keyword search result in Vipon, there are a few things to check that may be causing this.

Often next to your Product in the Promotions Tab, you will have a  red ‘exclamation mark’ icon stating the problem.

Hover over it to see notes about the issue.

Some common problems are:

1. The number of vouchers is zero or low. 

• Check the amount of vouchers on the 2nd tab ‘Vouchers’.
• Add more if you still want to get more purchases.

2. The end date of the listed Product Promotion has expired and the offer has been paused. 

• Check the date field and click the text there to edit it.

3. The “Pause Listing” switch is ON. This pauses the listing.

4. If it is showing up in Vipon but you are not getting applicants.So, look at PRICE and other competing offers. 

• You might need to adjust your price to be more competitive against your competition.
• Change your product title and description to capture important keywords that Vipon shoppers are using to search for products.

5. You are on the $100 plan and limited to 1 active product promotion at once. 

• You can check this limit in the ‘Account Settings’ tab in AMZ Tracker.
• But, if all products have been paused see No. 3 above to show them again.

2. I can’t send vouchers to shoppers.

Most likely your Product Promotion listing has expired or you are out of promotional codes in your voucher box.

• Change the expiration date
• Add new promotional codes to your voucher box

3. The Shopper says my code isn’t working. What do I do?

All the codes are the same. They work or don’t. But the shopper may be doing something wrong, that is preventing them from completing the purchase.

• User error; not a code error, maybe? See common issues here.
• Another common error is that shoppers are combining products in their cart that are not unrestricted. (Unrestricted – See setup).
• Or, they are trying to buy the same product from a different seller (add your Merchant ID for multiple sellers).

If you do think it is the code then you can CUT one from the list and email it to them no problem.

4. My codes were wrong. How can I email the Shopper?

Right now there is no way to contact all the shoppers you sent the codes to.

You really need to double check codes before you send them out.

BUT all shoppers are instructed to contact you directly via the ‘Support Email’ you provided them in the promo setup.

Check your spam folder too, just in case somewhere there.

And the ones that email you, you can just email them a new code.

The ones that do not email you might have given up or were not going to buy anyway and never realised the code does not work.

In regards to setting up your Promotions tab listing I would recommend you take a look at our guide, and especially closely follow the ‘Single Use Promo Code’ tutorial.

• Product Promotions Guide https://www.amztracker.com/blog/amazon-reviews-club/
• How to create single use Amazon promo codes https://www.amztracker.com/blog/single-use-amazon-promo-codes/

5. The wrong picture for my product is showing. Why?

The images are pulled directly from Amazon, so if the image doesn’t match the product then please double check that you have added it correctly into AMZ Tracker using the correct ASIN.

Although you are permitted to run multiple promotions in the Vipon Deals Community at the same time, you can not offer multiple promotions of the same ASIN and marketplace. You can, however, offer the same product in multiple marketplaces.

If you want to run a Vipo promotion for a product variation, you will need to add your product in your AMZ Tracker dashboard with the child ASIN and uncheck the “Track Parent Product and All Variations” box checked (see below).

You may need to delete and re-add the product and then refresh your browser. Note: this will remove any pending Product Promotion requests, so be sure you want to do this.

Parent ASIN

Another reason why the wrong image is showing might be because you are offering a promotion for a product with variations. At this time you can not select which image is the preferred one for the Vipon Deals Community listing. For more details about variations see How To Guide: Promo’s with Variations (Parent/Child).

6. How do I report a shopper who is breaking the rules?

A: To report a shopper who has broken the rules, please complete this form with as many details as possible so we can look into it further.

Report Bad Shopper Form

Where possible please include:

• A link to the bad shopper which is against Amazon’s TOS.
• This is to report shoppers that are purchasing multiple products of the same ASIN or variation or to report resellers on Amazon.
• Any other information you think might help.