Payments, Plans, Cancellations and Invoices
In This Article
- Plans & Membership
- Q: How long is your trial period?
- Q: Can I end my trial early and start my plan now?
- Q: How can I change my plan?
- Q: I’ve been charged/billed incorrectly. What can I do?
- Q: Where can I find my invoice?
- Q: What payment methods do you accept? Is your billing system secure?
- Q: Can I cancel at any time? How to cancel your subscription.
- Q: How do I change a legacy plan?
Q: What is the best plan for me?
We have quite a few options so it really does depend on your business needs.
The “Professional” is an entry level package that will enable you to get started on the AMZ Tracker and Vipon.com. For people who only have one product, this is the perfect solution.
The “God” plan is our most popular plan, this plan is for sellers who have more than 1 product and are ready to that their Amazon selling to the next level.
For experienced sellers with multiple products or seller accounts, the “God Mode” or “Legend” plans give you a massive edge of the competition with higher limits across all features.
You can review and compare plans here: https://www.amztracker.com/#plans
Note: You can easily upgrade or downgrade your plan under “Plan-Change plan” on your account settings. if you have other requests, feel free to check with our customer support team.
Q: What are the limits on your plans?
You can see our most updated details of the plans here: https://www.amztracker.com/#plans
Q: How long is your trial period?
A: We offer a free 7 day trial for you to use AMZ Tracker, and test out it’s features.
For plans on the Professional monthly or Basic Yearly and above you will have access to our awesome Vipon.com, previously known as Amazon Review Trader.
On the 7th day, we will commence the billing for the subscription plan you choose upon setting up your account. To get started on your free trial please click here: https://www.amztracker.com/#plans
Q: Can I end my trial early and start my plan now?
A: Yes, when it takes less than 7 days for you to see the awesome power and value in an AMZ Tracker plan, then you can end your trial early and start your plan immediately with full access to all the plan features.
Please note the below points when you end your trial early:
- You will be charged immediately for the subscription plan
- Charges are non-refundable
- You must agree to the terms
Q: How can I change my plan?
You can change the plan level of your account at any time.
Please note the below points when you change your plan:
- You will be charged immediately for the monthly plan
- Charges are non-refundable
- Unused codes do not rollover to the next billing period
- You must agree to the terms
- You must enter your password to confirm the upgrade and charges
- Your billing cycle does not change
Note: If you are downgrading, you will still have access to your current plan, your new plan downgrade will occur at the end of your billing period. Upgrades to do change your billing cycle either. You will simply have access to the upgraded plan for the remainder of your current billing cycle.
To change your plan you can follow the steps below:
1. Go to the ‘Account Settings’ tab on the left menu.
2. Click the “Change Plan” button in the bottom right corner
3. Choose the ‘New Plan’ you want from the drop down.
4. Click the ‘Change to this Plan’ button.
5. You will be taken to a screen to confirm you are ending your trial and upgrading your plan.
After pressing the “Change Plan” button you will be charged immediately and will have access to your plan upgrade.
Note: If you are downgrading, you will still have access to your current plan, your new plan downgrade will occur at the end of your billing period.
Q: I’ve been charged/billed incorrectly. What can I do?
A: Please contact us immediately so we can help to rectify the situation. Or at times you may have cancelled the account or trial too late and the billing cycle has run. No worries at all, just let us know and we’ll fix it ASAP
Support email address: support@amztracker.com
We may ask for your last four digits of your card in cases where we need to verify your account. But please note we would never ask for your full card details, the expiry or any other type of card information. Just these last 4 digits.
Q: Where can I find my invoice?
A: Your invoices can be found in the Account Settings > Invoices tab.
And just so you know we don’t have any tax or VAT associated with our company.
Q: What payment methods do you accept? Is your billing system secure?
A: All credit and debit card info is handled by Stripe who is our payment processor. Our website is https secure, and all card numbers are on a disk within Stripe with AES-256 encryption.
We do not store any billing information on our system. Stripe can accept almost any kind of credit or debit card:
- U.S. businesses can accept Visa, MasterCard, American Express, and Diners Club.
- Australian, Canadian, and European businesses can accept Visa, MasterCard, and American Express.
We do not support any other payment methods such as PayPal, direct deposit, or cheques.
Q: Can I cancel at any time? How to cancel your subscription.
A: Our plans are a monthly subscription with NO commitment.
Just a monthly price, and you can cancel at any time.
To cancel your account:
- Log into your account
- Click on the “Account Settings” tab on the left-hand menu
3. Find “Update Credit Card”
4. Click “Cancel Subscription”
5. Let us know why you’re leaving
6. Optional: Most of our customers make more with AMZTracker than it costs. If you aren’t, we can probably help you get there. Chat with one of our customer support managers to find out how:
7. Click “Still Cancel Subscription”
Q: How do I change my legacy plan?
Firstly, thanks for your support, you’ve obviously been with AMZ Tracker for a while and we really appreciate that.
You can change your plan at any time by following the steps here:
- Q: How can I change my plan?
Note: We are no longer offering the legacy plans so if you decide to cancel and then come back to AMZ Tracker later, you may be unable to select the same plan limits and price and will need to select from the available plans at the time.